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Resolved Antivirus software and Powerserver apps

  1. How-to
0
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  1. Monica Petersen
    Monica Petersen
  2. PowerServer
  3. Thursday, 11 April 2024 20:11 PM UTC

Hi team,

I deployed a PowerServer app, and then initiated it on 4 different laptops.  Two of them ran fine.  On one laptop, it ran once, then got snagged by the antivirus (BitDefender).  It was quarantined, and I said to exempt the app, but it hasn't been able to run since.  It gives the message "Session creation failed.  Cause: Failed to send the request". 

 

(The uninstall program that Cloud App Launcher created also runs suspiciously quickly, I'm wondering if it's also broken.)

The fourth machine is giving the same message.  They're running Trend Micro.  I don't know if it ran successfully and then was quarantined like it was on my laptop.

This is PowerServer 22.2.0.3289 being deployed to IIS.

What approach are people taking to avoid being flagged by Antivirus software?

 

Thanks,

Monica

Powerserver & ODBC drivers
Powerserver with JWT authentication
Responses (2)
mike S
mike S Accepted Answer Pending Moderation
  1. Thursday, 11 April 2024 22:03 PM UTC
  2. PowerServer
  3. # 1

did you sign the application?

 

Is the launcher application also signed?

 

what kind of cert did you use to sign it?  regular or the extended validation?

Comment
Monica Petersen
  1. Monica Petersen
  2. Thursday, 11 April 2024 23:21 PM UTC
I didn't sign the application - I'll look into that. Thanks!
  1. Helpful
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Armeen Mazda @Appeon
Armeen Mazda @Appeon Accepted Answer Pending Moderation
  1. Thursday, 11 April 2024 20:50 PM UTC
  2. PowerServer
  3. # 2

It seems your anti-virus is blocking it from sending out an HTTP request.  There is no setting in the PowerServer to resolve this.  It would be dealing with your anti-virus software.

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