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Resolved Activate license "System is busy. Try again later"

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  1. Stan Zihlman
    Stan Zihlman
  2. PowerBuilder
  3. Wednesday, 3 August 2022 20:23 PM UTC

I am trying to launch and activate the license newly assigned to me. 

The IDE is launched from Citrix desktop VDI.

After entering my credentials, click Login, I get the message above my credentials stating "System is busy. Try again later".

So I waited some 15 minutes to try again - same message.

Since it resides on a VM, I cannot activate it offline.

Should I install the IDE locally then try to activate?

Is the popup due to another user logged in to the IDE?

 

Regards,

Stan

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  2. Citrix
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Responses (1)
Miguel Leeuwe
Miguel Leeuwe Accepted Answer Pending Moderation
  1. Wednesday, 3 August 2022 20:25 PM UTC
  2. PowerBuilder
  3. # 1

If another user is logged in with your license or you didn't shut powerbuilder down without login out, the message would be very different.

I'd suggest to create a support ticket for this on https://www.appeon.com/standardsupport/newbug.

It's even possible that this message doesn't come from Appeon at all.

regards,

MiguelL

Comment
Armeen Mazda @Appeon
  1. Armeen Mazda @Appeon
  2. Wednesday, 3 August 2022 20:33 PM UTC
Totally agree. Doesn’t sound like user error. Please open support ticket.
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