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Resolved Account already logged in error

  1. How-to
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  1. Tiago Rocha
    Tiago Rocha
  2. PowerBuilder
  3. Thursday, 16 November 2023 22:12 PM UTC

I work with a remote and a local station, both with powerbuilder installed. When I sign out from my local to activate from my remote station I get a message "This Account is already logged in to PB...".  If I come back to my local and try activate I get this same message and I can't work from both.
I always have to ask to some license admin to resolve it.

My session account appears logged into PowerBuilde...
SOAP clients and PB 2022
Responses (2)
Chris Pollach @Appeon
Chris Pollach @Appeon Accepted Answer Pending Moderation
  1. Friday, 17 November 2023 01:00 AM UTC
  2. PowerBuilder
  3. # 1

Hi Tiago;

  Please check the Account Management dialogue from the IDE's top right hand corner drop down & make sure that "Sign out on Exit" check box  is checked (ON) ...

HTH

Regards .. Chris

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Tiago Rocha
Tiago Rocha Accepted Answer Pending Moderation
  1. Friday, 17 November 2023 11:44 AM UTC
  2. PowerBuilder
  3. # 2

Hi Cris,

In both stations this check box is on. Even so I clicked in Sign Out to ensure that I am not logged in. This option doesn't work too.

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Chris Pollach @Appeon
  1. Chris Pollach @Appeon
  2. Monday, 20 November 2023 12:59 PM UTC
Yes, you must be your organization's PB license administrator in order to perform this logout action.
  1. Helpful
Tiago Rocha
  1. Tiago Rocha
  2. Tuesday, 21 November 2023 10:53 AM UTC
This "Sign out" option used to work but suddenly stopped working. We closed the window and it worked. Now, even if I restart both stations, I still get this message.

Thanks, Chris.
  1. Helpful
Chris Pollach @Appeon
  1. Chris Pollach @Appeon
  2. Tuesday, 21 November 2023 15:14 PM UTC
Hi Tiago;

I wonder if your network is now blocking the interaction with our Appeon Servers (just a guess)?

Please have your network conform that your firewall(s) and / or Proxy server(s) are giving you access to ...

Protocol: HTTPS

Port: 443

Domain: api.appeon.com and api2.appeon.com



HTH

Regards ... Chris
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