Hi to everyone.
I have a question about the bug submission system appeon provided us. Is there any way to mark an active bug that it is affect us? I believe that a bug should be delcared only once, but anyone who is affected by that one, should also be able to tell it.
Andreas.
But I would like to understand how appeon can be notified that a bug affects lot of people, and not only the person who reported it, and if there is let say a mechanism that make them prioritize some fixes.
Andreas.
When you raise a bug, there is an option to set the priority: "P1 to P4". It is stated in the "Appeon Standard Support Plan Description" that these levels of priority are mostly based on the effect that the bug has on the customer. So, by definition, a P2 priority, or higher, would indicate to us that there is more than just one user being affected by this. You can also let us know on the comments/description of the bug.
If more users find the same issue affecting them, they can also contact us at: support@appeon.com Appeon staff is constantly looking into this platform and are happy to help.
Regards,