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Resolved 2022 build 1900. powerclient install. Error message "No permission to access the source file"

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  1. kevin kevin rowe
    kevin kevin rowe
  2. PowerBuilder
  3. Friday, 16 June 2023 10:19 AM UTC

I have installed an application once successfully, using an install .exe

When I try to update the install, I invariably get this message unless I delete the folders

/appname and /CloudAppPublisher

The message is obviously some sort of permissions failure, but even if I run the installer again as administrator I get this message.

 

Is there any way I can find out what it is objecting to? it stops at about 33% complete.

 

  1. Installation
  2. PowerClient
List of COM ports with names
Failed to load gitclient during pbautobuild
Responses (4)
Chris Pollach @Appeon
Chris Pollach @Appeon Accepted Answer Pending Moderation
  1. Friday, 16 June 2023 14:25 PM UTC
  2. PowerBuilder
  3. # 1

Hi Kevin;

  Please check to make sure ...

  • Cloud App Launcher is NOT running in "Public" mode (requires Admin privileges).
  • CAL is generated to place the PC App in the MS-Window user's "Roaming" folder (where they should have full O/S permission).

Regards ... Chris

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kevin kevin rowe
kevin kevin rowe Accepted Answer Pending Moderation
  1. Friday, 16 June 2023 14:54 PM UTC
  2. PowerBuilder
  3. # 2

Chris,

it's the install application that is failing, not running the app.


What I have noticed is that if I leave the deployment version the same as before and just recompile then try to reinstall, it will fail.
If I increment the deployment number it will succeed.

 

I've included all the settings from the installer .exe that fails unless the version number is incremented.

 

Kevin.

 

Attachments (1)
installer settings.zip
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Chris Pollach @Appeon
  1. Chris Pollach @Appeon
  2. Friday, 16 June 2023 15:51 PM UTC
Thanks but .. I was looking for the CAL settings.
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kevin kevin rowe
kevin kevin rowe Accepted Answer Pending Moderation
  1. Friday, 16 June 2023 19:14 PM UTC
  2. PowerBuilder
  3. # 3

Chris,

 

Is this what you were looking for?

 

Attachments (1)
upload_CAL_Runtime.jpg upload_CAL_Runtime.jpg
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Chris Pollach @Appeon
  1. Chris Pollach @Appeon
  2. Friday, 16 June 2023 19:19 PM UTC
Almost .. from that Dialogue, select the CREATE button and lets see what your current CAL defaults are.
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kevin kevin rowe
kevin kevin rowe Accepted Answer Pending Moderation
  1. Saturday, 17 June 2023 09:05 AM UTC
  2. PowerBuilder
  3. # 4

Chris,

 

Cloud app settings.

version 22.0.01900

profile name CloudAppLauncher_Installer22.0.0.1900

path C:\Users\Kevin\AppData\Roaming\CloudAppLauncher_Installer

Standard version.

 

Attachments (3)
Package cloud app launcher settings.jpg Package cloud app launcher settings.jpg
PCAL advanced.jpg PCAL advanced.jpg
PCAL signing.jpg PCAL signing.jpg
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Chris Pollach @Appeon
  1. Chris Pollach @Appeon
  2. Thursday, 22 June 2023 15:44 PM UTC
Hi Kevin;

It might not be your AV, could be a Folder "Write" permission or Windows "Policy" blocking your App.

Regards ... Chris
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kevin kevin rowe
  1. kevin kevin rowe
  2. Friday, 23 June 2023 15:12 PM UTC
Chris,

The computer is not part of a domain, so no policies I'm aware of. I checked a few of the files / folders for security restrictions but there are thousands of them.



I tried running it in safe mode but this had no effect.



Is there any way to pipe the output of the install exe to a log file?

Would it help to log this with support as a bug?



Kevin

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Chris Pollach @Appeon
  1. Chris Pollach @Appeon
  2. Friday, 23 June 2023 17:04 PM UTC
Hi Kevin;

Please feel free to open a Support Ticket for this issue for sure!

There should be a PC App Log file (pbdloader.log) located on the App User's machine where the PC App should reside.

For example: "C:\Users\<WindowUser>\AppData\Roaming\PBApps\Applications\<Your_PC_App>\\log"

Please attach this log file to the ticket and any Web Server logs as well that reflect this related error.

Regards ... Chris
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