1. iliyan iliev
  2. SnapDevelop
  3. Monday, 13 April 2020 10:54 AM UTC

When i try to start SnapDevelop i see SnapDevelop not register.

I have old license Universal who transformed in CloudPro.

In license info - Universal ! I use PB & SD offline ! My license is valid to the end of 2021.

Do you need unregister and register again appeon products to be register ?!

iliyan iliev Accepted Answer Pending Moderation
  1. Tuesday, 14 April 2020 04:18 AM UTC
  2. SnapDevelop
  3. # 1

When i start from PB IDE not logged.

When start from start menu activate without internet is missing.

  1. Armeen Mazda @Appeon
  2. Tuesday, 14 April 2020 13:56 PM UTC
At this point I think you should open a support ticket and do a web meeting. It doesn’t sound like you are making any mistakes.
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  1. Tom Jiang @Appeon
  2. Wednesday, 15 April 2020 03:42 AM UTC
Just to clarify, SnapDevelop doesn't support offline until 2019 R2 Build 2323. If you are using R2 Beta (Build 2279) then you will have to use an online license. If both your PB and SnapDevelop are on 2323, then please open a support ticket.
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  1. iliyan iliev
  2. Wednesday, 15 April 2020 06:55 AM UTC
Thanks , Tom :) When i update to 2323 and press activate without internet throw exception.I post ticket with screenshot in support portal :)

If i remove license , reinstall and licensing will solve my problem ?!
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Aubrey Lin @Appeon Accepted Answer Pending Moderation
  1. Tuesday, 14 April 2020 03:39 AM UTC
  2. SnapDevelop
  3. # 2

Hi Ilyian,


For offline license activation in SnapDevelop 2019 R2, it requires PowerBuilder 2019 R2 offline license activated on the same computer. Then:

1. when you launch SnapDevelop by clicking the SnapDevelop icon in PowerBuilder IDE, you are automatically logged in to SnapDevelop with the account that you use to log in to PowerBuilder IDE;

2. If you launch SnapDevelop directly from the Windows start menu, you can select "Activate without internet" link in the SnapDevelop login window to activate SnapDevelop directly with the same offline license.


You can also refer to the document in the link below for more information on activating SnapDevelop:





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Chris Pollach @Appeon Accepted Answer Pending Moderation
  1. Monday, 13 April 2020 16:32 PM UTC
  2. SnapDevelop
  3. # 3

Hi Ilyian;

   Is this happening because your upgrading to PB2019 R2?

   Note that you can open a support ticket for this problem. It's probably the best route to resolve licence issues ASAP. 

Regards ... Chris


  1. iliyan iliev
  2. Tuesday, 14 April 2020 04:21 AM UTC
Thanks :) Yes , i upgading to PB 2019 R2 :)
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