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Resolved Running PB12.5 app remotely from home crashes randomly

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  1. Teresa MacDonald
    Teresa MacDonald
  2. PowerBuilder
  3. Wednesday, 22 April 2020 18:14 PM UTC

Hi all

Our clients are in isolation due to COVID-19 and are working from home. They are using VPN access and RDP to their workstations at the office where they run the application built in PB 12.5. The application randomly crashes with this message:

 

Any thoughts on why this is happening and how to fix it?

(ps. we are currently working on upgrading to PB 2019)

 

Thank you,

Teresa MacDonald

Royalties
Problems with Orcascript PB2019
Responses (3)
Armeen Mazda @Appeon
Armeen Mazda @Appeon Accepted Answer Pending Moderation
  1. Wednesday, 22 April 2020 20:12 PM UTC
  2. PowerBuilder
  3. # 1

This error doesn't seem to be a PowerBuilder problem.  It seems to be third-party software Performance Series client that is having trouble.

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Miguel Leeuwe
  1. Miguel Leeuwe
  2. Wednesday, 22 April 2020 21:14 PM UTC
Not sure if this might be useful information. When connecting remotely, access rights many times are different then when working in the office.
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Teresa MacDonald
  1. Teresa MacDonald
  2. Friday, 24 April 2020 12:48 PM UTC
We tried that. also tried running in Windows 7 compatibility. The app is intended to be installed locally. I feel that is the only solution. VPN is just to slow and it keeps crashing.

Thanks for your help.

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Armeen Mazda @Appeon
  1. Armeen Mazda @Appeon
  2. Friday, 24 April 2020 13:42 PM UTC
Hopefully your users will understand these are not ordinary times. Stay safe!
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Chris Pollach @Appeon
Chris Pollach @Appeon Accepted Answer Pending Moderation
  1. Wednesday, 22 April 2020 21:25 PM UTC
  2. PowerBuilder
  3. # 2

Hi Teressa;

   If you are running the App through Citrix as a W10 client - then the issue could be because PB 12.x built Apps are not W10 compliant. If this is the case, try creating a short-cut to launch the PB App's EXE but in the short-cut's properties, try and specify the use of a lower MS-Windows "compatibility" mode.

Regards ... Chris

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Clarence Chamorro
Clarence Chamorro Accepted Answer Pending Moderation
  1. Monday, 27 April 2020 03:20 AM UTC
  2. PowerBuilder
  3. # 3

Teresa a virtual friend (Chris Pollach) told me to look in the Windows Application Event Log. Windows will tell you why the application is aborting and where (the module of you application or any DLL).

Make sure all needed files (exe, pbds, dlls, images, icons,ini) are in the same directory. This will eliminate any security issues you may have.

Just thinking: Why instead of your user running the pb application from their terminals, make them run the application from a Folder in a sharedrive in the server. Deploy the application in it and let them run the application from sharedrive:\folder\test.exe

Regards,

Clarence

 

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