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Resolved PowerServer 2021 getting error during Compile & Run Web Api

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  1. Simone Olianti
    Simone Olianti
  2. PowerServer
  3. Wednesday, 30 March 2022 12:47 PM UTC

Hello, i have a simple app deployed to PS2021 using my developer license and deployed to a windows 2016 server machine.

Everything worked fine until few hours ago, when accessing the app i get "Session creation failed. Cause: Server has been shutdown (HTTP status code 503)"

The server is up and running, including webserver. I've also tried to restart everything but without success.

After some attempts i've tried to rebuild from scratch my app, but when i try to "compile & Run web apis" i get this error:


fail: PowerServer[0]
      LicenseKey: xxx-xxxx-xxxx-xxxx-xxx
      Timestamp: 30/03/2022 14.18.56
      Instance: SIMONE-ASUS(Utente)-9C6CE

      Title: PowerServer failed to start. Abnormal network connection
      Message: Failed to connect to the license server

My PB cludpro license is still valid,

what could cause this issue?

tia,

    simone

 

PB 2021 (Build 1506)

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Immagine 2022-03-30 130640.jpeg Immagine 2022-03-30 130640.jpeg
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Powerserver lincense servers are down
External URL error with AppProxy
Accepted Answer
Armeen Mazda @Appeon
Armeen Mazda @Appeon Accepted Answer Pending Moderation
  1. Wednesday, 30 March 2022 14:39 PM UTC
  2. PowerServer
  3. # Permalink

Hi Simone, If it works on your developer machine but not on the remote machine, then it is because the remote machine is not able to connect to the licensing server.  Please verify firewall and proxy configured correctly per the documentation: https://docs.appeon.com/pb2021/appeon_license_user_guide/ch04s02.html 

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Alex Peters
  1. Alex Peters
  2. Wednesday, 30 March 2022 15:12 PM UTC
I found an other thread. I think they are already working on it.

https://community.appeon.com/index.php/qna/q-a/powerserver-lincense-servers-are-down

  1. Helpful 1
Armeen Mazda @Appeon
  1. Armeen Mazda @Appeon
  2. Wednesday, 30 March 2022 15:47 PM UTC
Hi Simone, I just checked with our web team and they are doing some maintenance, so it not pinging is expected. The real problem is that PowerServer product didn't switch over to maintenance mode and allow you to continue using it. This is a product bug, which we will fix in upcoming MR. In the meantime, we will do our best complete the maintenance quickly so your downtime is minimized. We sincerely apologize for the inconvenience caused.
  1. Helpful 1
Simone Olianti
  1. Simone Olianti
  2. Wednesday, 30 March 2022 15:58 PM UTC
thank you Armeen!!
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Responses (3)
Julie Jiang @Appeon
Julie Jiang @Appeon Accepted Answer Pending Moderation
  1. Thursday, 31 March 2022 09:35 AM UTC
  2. PowerServer
  3. # 1

Hi Simone and Alex,

Your PowerServer should have been back to work again.  Please check.  Again, we are sorry for the inconvenience caused.  If you see any further issue, please do not hesitate to contact us. 

Best regards, Julie

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Simone Olianti
  1. Simone Olianti
  2. Thursday, 31 March 2022 09:49 AM UTC
everything in working great now on my side, thanks Julie
  1. Helpful
Armeen Mazda @Appeon
  1. Armeen Mazda @Appeon
  2. Thursday, 31 March 2022 15:01 PM UTC
Great, thanks for confirming.
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Alex Peters
Alex Peters Accepted Answer Pending Moderation
  1. Wednesday, 30 March 2022 13:56 PM UTC
  2. PowerServer
  3. # 2

We have had the same problem for hours. No WebAPI can be started. It just hangs at the place where it is supposed to output the license information in debug mode.

The hostnames from the documentation

apips.appeon.com [20.185.179.110]
apips.appeon.net [20.185.179.110]

cannot be pinged.

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